1.1 Search for Customer

Reference: Process Non-Billed Unmonitored Budget Payments Process Model - Page 1 for the business process diagram associated with this activity.

Actor/Role: CSR

Description: When the Customer contacts the Company to make a payment the CSR or Authorized User locates the customer in CC&B using Control Central Search. Once the customer is located Control Central alerts assist the CSR or Authorized User with pertinent information for the customer/account.

Available Algorithms

•	Installation Options - Control Central Alert Algorithms

•	PYFN-PYINFO This algorithm formats the Payment Information that appears throughout the system.

•	CI_TL-PAY - Payment Timeline

•	GET AUTOPAY - Retrieve ALL automatic payment info from accounts.